Connect with us

Hi, what are you looking for?

HorizonLifeTime.comHorizonLifeTime.com

Tech News

How Asus is overhauling its customer support after Gamers Nexus investigation

The Asus ROG Zephyrus Duo 15 half open from the back.
Photo by Monica Chin / The Verge

Asus’ reputation for customer support has been tarnished, and the company is now pledging a long list of concrete fixes to Gamers Nexus. Chief among them: if you’ve ever been denied a warranty repair or charged for a service that was unnecessary or should’ve been free, Asus wants to hear from you at a new email address. It claims those disputes will be processed by Asus’ own staff rather than outsourced customer support agents.

And, after failing to even acknowledge the ROG Ally handheld’s SD card reader issues for over a year, the company will be finally be issuing a formal statement about the defect next week, Gamers Nexus is reporting.

One month ago, GN revealed that Asus could in some instances charge customers for unwanted and…

Continue reading…







    Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.




    Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!

    You May Also Like

    Investing

    Collaboratively administrate turnkey channels whereas virtual e-tailers. Objectively seize scalable metrics whereas proactive e-services.

    Investing

    Quickly coordinate e-business applications through revolutionary catalysts for change. Seamlessly underwhelm optimal testing procedures processes.

    Tech News

    Photo: Getty Images Gannett, the media company that owns hundreds of newspapers in the US, is launching a new program that adds AI-generated bullet...

    Tech News

    Rufino Choque, from the Urus Indigenous community, stands over a boat in the middle of the extinct Poopó Lake, which disappeared in 2015. |...