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T-Mobile’s charging an extra $5 plus tax for paying your phone bill in-store

Illustration of the T-Mobile logo on a tan and black background.
Illustration by Alex Castro / The Verge

T-Mobile has started charging customers who pay phone bills in-store a new $5 “Payment Support Charge,” plus tax. According to The Mobile Report, the new fee went into effect on July 19th, though prepaid customers will be charged the fee later on.

In a flier shared with The Mobile Report announcing the change to its employees, T-Mobile implies the reason behind the fee is to help “enable a digital-enabled future.” Yet, as Droid Life points out, employee time spent processing payments may mean less time for more profitable endeavors — like selling phones or add-ons to plans.

Plus, it’s a sneaky way to encourage more customers to sign up for AutoPay, which conveniently also offers a $5 per line discount if you pay your bill online — and…

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